WELCOME TO THE IZJEWELLERY WEBSITE TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE PLACING YOUR ORDER. BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However as the actual colours you see will depend on your monitor we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. We will take all reasonable care to ensure that all detail, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions.
Prices are subject to change without notice. Prices are inclusive of UK or Republic of Ireland VAT (as applicable). Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
PRICE AND PAYMENT OPTIONS
We accept paypal payments and all major credit and debit cards.
All prices are inclusive of UK or Irish VAT (as applicable) at the current rates and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.
For your security your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Please note that we do not provide a free returns service.
You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used.
Specially commissioned or made to order items can only be cancelled within 24 hours of placing the order due to the nature of work and preparation involved in the process would have started within the time structure. We cannot offer you a cancellation after this period of time. Your statutory rights are not affected.
We will retain the legal ownership of the goods until payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
If you have a query about any matter in respect of the goods please email [email protected]. If at the time of delivery the packaging is damaged or opened you are required to reject the parcel and return to courier. In the event of damage to the Goods you should contact the Customer Service team [email protected].co.uk. You must produce to us any receipt or other documents relating to the Goods in question together with (in the case of a claim for damage) the original packaging for the Goods. We shall repair or replace free of charge any Goods damaged or lost in transit where delivery has been made by our carrier provided that you give us written notification of such damage or loss within 48 hours of the delivery time in the case of damage and within 10 days of the anticipated delivery date notified to you at the time you place your order in the case of loss in order that we may comply with our carrier's conditions of carriage. Refunds will not be given for products with damages caused by a customer's misuse or neglect.
No order is binding on you or izjewellery until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service or with our carriers or payment in full of the price of the items and any delivery charge whichever is later. These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.
A delivery charge of £3.99 will be charged on all orders to England Wales and Scotland. Delivery will usually take 3-5 working days. If your order has not arrived by the 6th working day then you can contact us on [email protected]. Delivery for made to order items will take longer (approx 6-8 weeks)
Occasionally an item of stock may not be available. Under these circumstances we do not wish to delay your order and will try to contact customer in the event customer is not reachable a refund may be given of the item and order despatched.
RIGHT TO REFUSE
Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.
Risk in the goods will pass to you on delivery. izjewellery does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods you will assume all risk in the goods
Neither the Content the Trade Marks nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified or otherwise exploited in full or in part for any purpose without our prior written consent.
All content available on the Website including, text, graphics, logos, button icons, images, audio clips, data compilations and software and the compilation thereof (the "Content") is the property of izjewellery and is protected by UK and international copyright laws. The trade marks logos and service marks displayed on the Website (collectively the "Trade Marks") are the registered and unregistered marks of izjewellery in the UK, United States and other countries and are protected by UK and international trade mark laws. All other Trade Marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners who may or may not be affiliated with connected to or sponsored by us.
You agree fully to indemnify defend and hold us izjewellery and our officers, directors, employees, agents and suppliers harmless immediately on demand against all claims liability damages losses cost and expenses including reasonable legal fees arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use on this website or the use by any other person accessing the website using your shopping account and/or your personal information.
We offer a 14 days returns policy. If 14 days have passed since delivery of your purchase, then we will not be able to offer you a refund or exchange. For hygiene reasons, earrings and other pierced jewellery items are non- returnable. These include earrings which are part of a set. Made to order and custom made items are non returnable.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In order to complete your return, we also need your receipt as proof of purchase.
Please note that we charge a 10% re-stocking charge on returns but usually waive this fee if you are exchanging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed and your money will be returned to your original method of payment within 28 days.
In the event of damage to the Goods you should contact the Customer Service team [email protected] You must produce to us any receipt or other documents relating to the Goods in question together with (in the case of a claim for damage) the original packaging for the Goods. We shall repair or replace free of charge any Goods damaged or lost in transit where delivery has been made by our carrier provided that you give us written notification of such damage or loss along with photographic evidence within 48 hours of the delivery time
If you wish to exchange your item for another product, you will be emailed an exchange voucher of the same value of your returned item. The voucher will be valid for 6 months from the date the voucher is emailed to you. Please note that expired vouchers will not be replaced.
To return your product, you should mail your product to:
12 Wemyss avenue
You will be responsible for paying for your own delivery for returning your item. Furthermore, the initial delivery costs are non-refundable. If you receive a refund, the initial shipping cost will be deducted from your refund as well as any re-stocking charges that apply (as stated previously).
From time to time we offer our customers free delivery offers. In the event of a return, the free delivery offer will be negated and the delivery charge will be deducted from the refund due.
All delivery deadlines will depend on address details supplied and stocks being present at time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as email addresses.
izjewellery is not liable to pay any refund for late delivery in respect of: 1. Consignments addressed to a PO Box address
2. Consignments addressed to a PO Box or local post office where the postal delivery agent operates a held for collection process;
3. Any delay in delivery due to acts or omissions of customers or other regulatory agencies;
4. Delays in delivery caused by adherence to courier policies regarding the payment of duties and taxes.
izjewellery shall not be liable to pay any compensation or refund for delay where: 1. The consignment was held up in customers for formal entry clearance or because duty is payable;
2. The consignment needs collection by the recipient in person;
3. The consignment is seized by any customers authority;
4. The consignment does not have a complete and accurate address, postcode and telephone number for the customer;
5. It is indicated in the country specific information that the delivery guarantee does not apply;
6. izjewellery shall have no liability for loss, damage and delay where a consignment is dispatched to a destination where the service has been suspended;
7. izjewellery shall not be liable (whether for the payment of compensation or refunds or otherwise), for loss, damage or delay to the extent that such results from any acts or omission of the customer or circumstances outside its reasonable control, including (without limitation) any adverse weather conditions, traffic congestion, mechanical breakdown, obstruction or public or private highway or from any industrial action whatsoever.
Refunds will be processed within 28 days of receipt of returns. In keeping with our fraud prevention measures refunds will only be issued in the same form as payments hence we will only refund to the same credit/debit card used to make the purchase.
All promotional offers must be returned in their entirety.
The service content goods and services from or through the service are provided "as-is" "as available" and all warranties express or implied are disclaimed (including but not to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The sole and entire maximum liability of company for any reason and buyer's sole and exclusive remedy for any cause whatsoever shall be to the amount paid by the customer for the particular items purchased. company and any of its affiliates dealers or suppliers are not liable for any indirect special incidental or consequential damages (including damages for loss of business loss of profits litigation or the like) whether based on breach of contract breach of warranty tort (including negligence) product liability or otherwise even if advised of the possibility of such damages. The limitations of damages set forth above are fundamental elements of the basis of the bargain between company and buyer. This site goods and services would not be provided without such limitations. Buyer agrees to indemnify defend and hold izjewellery and its affiliates licensors and suppliers harmless from any liability loss claim and expense including reasonable legal fees related to a Buyer's violation of this Contract or use of the Site. To the fullest extent permitted by law we will not be liable for any direct indirect special incidental or consequential damages of any kind (including lost profits) related to the Website regardless of the form of action whether in contract tort (including negligence) or otherwise even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed one hundred pounds (£100.00). Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages in such countries our liability is to the maximum extent permitted by applicable law. You agree to defend indemnify and hold us harmless for any loss damages or costs including reasonable legal fees resulting from any third party claim action or demand resulting from your use of the Website. You also agree to indemnify us for any loss damages or costs including reasonable legal fees resulting from your use of software robots spiders crawlers or similar data gathering and extraction tools or any other action you take that imposes an unreasonable burden or load on our infrastructure. To the fullest extent permitted by applicable law any dispute relating in any way to your visit to the Website and any purchase by you of any goods from izjewellery shall be submitted to confidential arbitration in London except that to the extent you have in any manner violated or threatened to violate our intellectual property rights we may seek injunctive or other appropriate relief in the English Courts and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in London and all applicable provisions of this Section shall apply. We will not be liable to you by way of representation (unless fraudulent) common law duty or under any express or implied term of the Contract for any losses which are not reasonably foreseeable by both Parties when the Contract is formed arising in connection with the supply of Goods and related services or their use by you any losses which are not caused by any breach by us. Any business or trade losses. Our entire liability in connection with the Contract will not exceed the purchase price of the Goods in question. Nothing in this Contract means that our liability to you for death or personal injury resulting from our negligence or that of our employees agents or sub-contractors is. We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation): an act of God explosion flood fire or accident; war or civil disturbance; strike industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure of our supplier(s); failure by you to give us a correct delivery address or notify us of any change of address.
All rights including copyright in the content of these web pages are owned or controlled for these purposes by izjewellery. You are not permitted to copy download store (in any medium) adapt or change in any way the content or images contained within the web pages of izjewellery for any reason what so ever without the prior written permission of izjewellery. By entering and using this site you acknowledge and agree that all the text graphics images photographs and designs including accessories and products which appear on this site and the design look and feel of the site itself are protected by copyright design right trade mark rights and other intellectual property rights which are either owned by izjewellery or licensed to it by third parties. You acknowledge and agree that the material and content contained within this web site is made available for your non-commercial use only. You may view and download such material and content onto only one computer hard drive for such purpose. Your use of this site is at your sole risk. Certain links on this site may lead to other web sites which are not under the strict control of izjewellery. When you activate any of these links you will leave the izjewellery web site. We will accept no responsibility or liability in respect of the material on any web site that is not under our control. The content organization gathering compilation magnetic translation digital conversion and other matters related to the Site are protected under applicable copyrights trademarks and other proprietary (including but not to intellectual property) rights and the copying redistribution use or publication by a Buyer of any such content or any part of the Site is prohibited.
izjewellery will retain the legal ownership of the goods until you have made full payment and we have received such payment. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
This Contract shall be treated as though it were executed and performed in the county of Surrey of the United Kingdom and shall be governed by and construed in accordance with the laws of the United Kingdom of Great Britain (without regard to conflict of law principles). Any cause of action of Buyer with respect to the Site must be instituted within six (6) months after any purchase or be forever waived and barred. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party. All legal proceedings arising out of or in connection with this Contract shall be brought solely in the Central London County Court and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site or the Company is in conflict or inconsistent with this Contract this Contract shall take precedence. Failure of Company to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.